Instant Meeting

Instant Meeting (IM) is the CSO’s preferred Voice Teleconferencing Service and is an Unattended Service is available for use 24-hours a day, 7 days a week and does not require going through the reservation system after the initial set-up.    During an Instant Meeting call, operator assistance is available by pressing *0.  IM is the least expensive of the Voice Teleconferencing services and cancelation fees do not apply.  Each user is set-up with an account that provides him/her with a toll/toll-free number. Participants dial into this conference using the toll/toll free number and passcode provided by the Moderator (the conference leader).  Standard Instant Meeting accounts allow for up to 300 participants in a call.  Accounts can be requested through the ESD.  The service offers three options of Instant Meeting service:

  • Domestic:  If you typically have conferences with callers located in the United States (including HI and AK), Canada, US Virgin Islands, Guam and Puerto Rico, choose this option.  You will receive an account with a US Toll Free number and a US Toll Number that can be sent to your meeting participants.  Callers in these locations are able to dial into either number.  Callers outside these locations will dial into the US Toll number, but they will incur long distance charges from their own carrier to dial in.  Domestic account moderators will not be able to dial out to nor have the operator dial out to international participants.  If your Instant meeting account has the following toll free/toll number (regardless of passcode), you have a Domestic account:  USA Toll Free #: 1-844-467-6272/USA Local Toll #: 1-720-259-6462.
  • Global: If you regularly have conferences with callers outside the United States (including HI and AK), Canada, US Virgin Islands & Guam, choose this option.  You will receive an account with a US Toll Free number and a US Toll Number and you will also receive Toll and Toll Free numbers for 63 countries around the world.  Callers will be able to dial Toll or Toll Free numbers in their own country, if available, rather than incurring long distance charges as they would with the US Domestic option above.  Global does not include country-local dial-in numbers from the following “high risk fraud” countries (Brazil, India, China, Malaysia, the Philippines and Taiwan).  For a complete list of countries and access codes, see the document ”*Global“ under the “Toll & Toll Free Numbers” section below.  If your Instant meeting account has the following toll free/toll number (regardless of passcode), you have a Global/Global Enhanced account:  USA Toll Free #: Toll Free 844-467-4685 /USA Local Toll #: 1-720-259-7012.
  • Global Enhanced:  If you require the international option and you have conferences with callers located in the following “high risk fraud” countries (Brazil, India, China, Malaysia, the Philippines and Taiwan), you will need to select Global Enhanced. If you choose this option, your account will permanently be configured with the following required features:
    • System-generated, 10-digit passcode(s) for host and guest that cannot be modified
    • Music on hold until host joins – no ability to allow the call to start without you
    • Post-meeting report sent to your e-mail after every call – no ability to turn this off

For a complete list of countries and access codes, see the document ”*Global Enhanced Authentication“ under the “Toll & Toll Free Numbers” section below.